Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you register and use TradesIQ, we collect:

• Account Information: Name, email address, password, phone number
• Company Information: Company name, industry, product categories, export markets, certifications
• Business Profile: Location, annual revenue, employee count, business description
• Payment Information: Billing address, payment method details (processed securely by third-party payment processors)
• Communications: Messages you send to our support team

1.2 Information Collected Automatically

• Usage Data: Search queries, leads viewed, features used, time spent on platform
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, pages viewed, errors encountered
• Cookies: Session cookies, preference cookies, analytics cookies

1.3 Information from Third Parties

We collect trade data and buyer information from public databases, trade data providers (ImportYeti, Tendata, Volza), and publicly available sources to provide our lead generation service.

2. How We Use Your Information

We use your information to:

• Provide Services: Generate personalized export leads using AI
• Account Management: Create and manage your account
• Communication: Send verification emails, password resets, service updates
• Improvement: Analyze usage patterns to improve our AI algorithms and platform
• Customer Support: Respond to your inquiries and provide assistance
• Marketing: Send newsletters and promotional offers (with your consent)
• Security: Detect and prevent fraud, abuse, and security incidents
• Compliance: Meet legal obligations and enforce our terms
• Analytics: Understand how users interact with our platform

3. AI and Data Processing

3.1 Gemini AI Integration

We use Google's Gemini AI to analyze your business profile and generate personalized export leads. Your company data is processed by Gemini AI to match you with relevant international buyers.

3.2 Data Used for AI Training

We may use aggregated, anonymized data to improve our AI models. We do NOT share your personally identifiable information with AI training datasets.

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

• Cloud Infrastructure: Google Cloud Platform (hosting and storage)
• AI Services: Google Gemini AI (lead generation)
• Payment Processing: Stripe (payment processing)
• Email Services: Gmail SMTP (transactional emails)
• Analytics: Google Analytics (usage analytics)

4.2 Business Transfers

If TradesIQ is acquired or merged with another company, your information may be transferred to the new owners.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety.

5. Data Security

We implement industry-standard security measures:

• Encryption: HTTPS/TLS for data in transit, encryption at rest
• Authentication: Secure password hashing (bcrypt), JWT tokens
• Access Controls: Role-based access, principle of least privilege
• Infrastructure: Google Cloud Platform with enterprise-grade security
• Monitoring: Regular security audits and monitoring

6. Data Retention

• Active Accounts: We retain your data while your account is active
• Deleted Accounts: Data deleted within 30 days of account closure (except as required by law)
• Backup Data: May be retained for up to 90 days in backup systems
• Legal Requirements: Some data retained longer for compliance or dispute resolution

7. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Export: Download your data in a portable format
• Opt-Out: Unsubscribe from marketing emails
• Object: Object to processing of your data for certain purposes

To exercise these rights, contact us at: privacy@tradesiq.io

8. Cookies and Tracking

8.1 Types of Cookies We Use

• Essential Cookies: Required for login and account management
• Analytics Cookies: Help us understand how you use our platform
• Preference Cookies: Remember your settings and preferences

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling essential cookies may affect platform functionality.

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Google Cloud Platform's global infrastructure with data residency controls
• Standard contractual clauses for data transfers
• Compliance with GDPR and other international privacy regulations

10. Children's Privacy

TradesIQ is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

11. Third-Party Websites

Our platform may contain links to third-party websites (buyer websites, data sources). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification. The "Last Updated" date at the top indicates when this policy was last revised.

13. Privacy Compliance

13.1 United States - CCPA

California residents have specific rights under CCPA:

• Know: What personal information we collect and how it's used
• Delete: Request deletion of your personal information
• Opt-Out: We do not sell your personal information
• Non-Discrimination: Equal service regardless of privacy choices
• Shine the Light: Annual disclosure of information sharing

13.2 European Union - GDPR

For users in the EU, you have rights under GDPR:

• Legal Basis: We process data based on consent, contract performance, or legitimate interest
• Data Protection Officer: Contact dpo@tradesiq.io
• Right to Lodge Complaint: File complaints with your local supervisory authority
• Automated Decision-Making: We use AI for lead matching; you can request human review
• Data Portability: Export your data in machine-readable format

14. Data Transfers

As a platform serving international trade, your data may be transferred across borders. We ensure protection through:

• Standard Contractual Clauses (SCCs): For EU data transfers
• Adequate Safeguards: Encryption and access controls
• Data Processing Agreements: With all third-party processors
• Secure Infrastructure: Google Cloud infrastructure with enterprise-grade security

15. Do Not Sell My Personal Information

15.1 We Do Not Sell Your Data

TradesIQ does not sell your personal information. We do not exchange your data for monetary consideration with third parties. Your data is used solely to provide and improve our services.

15.2 Third-Party Services

We may share limited data with service providers (such as analytics and payment processors) who assist us in operating our platform. These providers are contractually prohibited from using your data for their own purposes.

15.3 Your Rights

California residents have the right to:

• Know what personal information is collected
• Know whether personal information is sold or disclosed and to whom
• Opt out of the sale of personal information
• Request deletion of personal information
• Not be discriminated against for exercising these rights

15.4 Submit a Request

To exercise your CCPA rights or submit a "Do Not Sell" request, please contact us at:

16. Contact Us

For privacy-related inquiries, please contact us: